Frequently asked questions.
Clear answers to the questions we're asked most about our IT support and maintenance. Can't find yours? Get in touch and we'll answer, no obligation.
How much does IT support for a business cost?
Our monthly care plans start from €59/month (Essential Care), €199/month (Managed Care) and €419/month (Complete Office Care), excluding VAT. The final price depends on your devices, number of users, servers and sites. We always prepare a tailored proposal with the exact scope before we start.
Which areas do you cover?
We're based in Málaga (Calle Huéscar 16) and support businesses across Málaga city, Marbella, Fuengirola, Benalmádena, Torremolinos, Estepona, San Pedro de Alcántara, Rincón de la Victoria and the wider Costa del Sol. We work remotely and with on-site visits by appointment.
Do you offer IT support in English?
Yes. We work fully in English and Spanish, which is especially useful for the many international businesses on the Costa del Sol. Tell us the problem in whichever language you prefer.
How quickly do you respond in an emergency?
We prioritise issues that stop your business. Target response times are agreed in your plan: from the next working day on Essential Care to a maximum of 4 working hours on Complete Office Care.
Do I have to sign a long-term contract?
We explain the scope, monthly fee and limits clearly and in writing before we start, with no surprises. Monthly care is billed separately from installations, equipment, licences and larger projects.
What if I only need a one-off repair?
We also carry out one-off repairs and projects, quoted before we start, with no need for a monthly plan. If ongoing support later makes sense, we'll explain what we can look after.
Is support on-site or remote?
Both. We resolve many issues remotely and straight away, and come on-site when needed, by appointment, across Málaga and the Costa del Sol.
Do you work with Microsoft 365 and Google Workspace?
Yes. We manage accounts, joiners and leavers, permissions and security on both Microsoft 365 and Google Workspace. Licences are billed separately.
Do you also look after websites?
Yes. We build your website and keep it running: hosting with an SSL certificate, backups, updates and agreed small content changes. We can look after your website even if you have no office computers.
What size of business do you work with?
From small owner-run shops and offices to businesses with several sites, servers and growing teams, including port and maritime companies.
Are taxes included in the prices?
The prices we publish are indicative and exclude VAT. Applicable VAT is set out in your tailored proposal.
How do we get started?
Tell us how you work and what technology you use. We review your setup, send a proposal with clear scope and pricing, and if it fits, we look after the agreed maintenance. You can request your consultation from the contact page.
Still have a question?
Tell us about your setup and we'll answer clearly, in English or Spanish.